Information Technology & Cloud Networking Graduate | AWS & Linux Infrastructure | Customer Operations Specialist

Who I Am

Technology has grown from a personal fascination into a professional calling, leading me to build secure, scalable, and reliable cloud infrastructure that powers today’s connected world. What drives me most is the opportunity to turn complex, manual server environments into streamlined, automated systems—sometimes with a single script.

With a Bachelor of Science in Information Technology and Cloud Networking, I bring a strong foundation in both development and operations, along with hands-on experience designing and managing high-availability environments in AWS and DigitalOcean. My background includes Linux systems administration across CentOS and Amazon Linux, automated deployments with Ansible, system hardening, and solving complex configuration challenges with a practical, solutions-focused approach.

I offer a combination of technical expertise, adaptability, and a passion for continuous improvement that helps teams build infrastructure that is not only functional, but resilient and future-ready. Whether supporting a DevOps initiative or contributing to a cloud engineering team, I am committed to creating efficient systems that enable businesses to scale with confidence.

If you are looking for someone passionate about cloud automation, infrastructure reliability, and building systems that make a lasting impact, let’s connect.

Experience

 

    • Engage & Enroll: Guided patients through value-based care programs by clearly explaining program benefits, eligibility requirements, and enrollment steps to facilitate informed participation decisions.

    • Data Management: Maintained, tracked, and updated critical patient records and interaction details within the CRM platform to support accurate documentation, care coordination, and timely follow-up.

    • Compliance: Maintain strict adherence to HIPAA regulations and data security standards while handling sensitive information.

    • Client Relationship Management: Built strong rapport with potential clients through active listening to identify specific pain points and deliver tailored solutions.

    • CRM Optimization: Utilized CRM software to track leads, manage accounts, analyze sales data for strategic decision-making, and supervise accurate interaction records.

    • Sales Presentations: Developed and achieved persuasive sales proposals communicated unique value propositions to prospective customers.

    • Performance & Collaboration: Participated in weekly sales meetings and regular training sessions to sharpen product knowledge, share best practices, and hit targets.

    • Performance & Collaboration: Participated in weekly sales meetings and regular training sessions to sharpen product knowledge, share best practices, and hit targets.

    • Product Expertise: sustained up-to-date knowledge of product features and promotions to assist customers in making informed purchasing decisions and troubleshoot product issues.

    • Financial Operations: led point-of-sale (POS) systems to process cash transactions, returns, and exchanges accurately while sustaining a balanced drawer.

    • Team Sales Goals: Collaborated with team members to meet daily and store-wide sales targets, fostering a positive and productive work environment.

    • Career Progression: Earned consecutive advancements from Customer Service Representative to Team Lead, Executive Administrative Assistant, and ultimately Business Development Liaison.

    • Technical Support & Billing: Handled high-volume inbound and outbound calls nationwide, readjusting internet, video streaming, and Dish products while organizing billing invoices and past-due balances.

    • Cross-Functional Operations: Supported engineering and construction departments with project management, procurement, PO creation, accounts payable, and general HR duties.

    • Sales & Lead Tracking: backed a pipeline of sales leads using CRM software to forecast projections and performed persuasive presentations to prospective clients.

    • Quality Assurance & Verification: Verified health insurance policy sales, recorded verbal agreements, and guided clients through compliant e-signing processes.

    • Compliance & Data Integrity: Handled sensitive patient information in strict accordance with HIPAA regulations, employing electronic data systems.

    • Dispute Resolution: Collaborated cross-functionally with the billing department, identified and resolved insurance coverage discrepancies and payment disputes.

    • Leadership & Training: Trained/onboarded new employees on internal insurance verification processes and data system procedures.

 

Let’s Stay in Touch

Have questions? Send me a quick message, and I will reply within 24 hours.

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